Terms and conditions

Version 1 · published on 12 September 2026

Terms and conditions of sale of moving2italy.com

Version of 12 September 2026. The Italian text is the binding one; this English version is a courtesy translation.

1. Who we are and what these Terms cover

The website moving2italy.com (the "Site") is owned by Moving2 S.r.l., registered office at Piazza Santissima Trinità 2, 20154 Milan, Italy, VAT and tax code 13114100962, certified e-mail moving2@pec.it, e-mail support@moving2italy.com ("Moving2", "we" or "us").

Through the Site, Moving2 sells tax, accounting and immigration assistance services to people moving to or living in Italy (the "Services"). Each Service is described on its page of the Site, which states what it includes, how long it lasts and what it costs.

These terms and conditions (the "Terms") govern every purchase made on the Site and the use of the reserved area. By purchasing a Service you confirm that you have read and accepted them. If you do not accept them, you cannot purchase.

The Terms are published on the Site and can be saved and printed. Every version is archived: on request to support@moving2italy.com we will send you the version in force on the date of your purchase.

2. Definitions

Client or you: whoever purchases a Service on the Site.
Consumer: a natural person who purchases for purposes unrelated to their trade, business, craft or profession.
Business client: a Client who purchases in the course of their business, for example with a VAT number.
Reserved area or Illico: the platform, reachable from the Site, where the Client uploads documents, signs deeds, follows deadlines and communicates with their consultant.
Consultant: the licensed professional (chartered accountant, lawyer or other professional registered with the relevant Italian order) who, on behalf of Moving2, performs the tasks that Italian law reserves to licensed professionals.
Subscription: a continuous Service that renews automatically every month or every year.
Case: a Service with a defined scope and a single price (for example an evidentiary file, a tax ruling request, a visa application, an amended tax return).
Consultation: a video call with a Consultant of a set length, booked through the Site.

3. The Services

3.1 What a Service includes

Each Service includes exactly what is listed on its page of the Site at the time of purchase. Anything not listed is not included and, if requested, is quoted separately. The pages of the Site also state the limits included in the price (for example the number of foreign assets in the RW section of the tax return, or the number of Consultations included): beyond those limits the additional costs shown on the Site, or communicated before the work is done, apply.

3.2 Who performs the Services

Moving2 organises, sells and coordinates the Services and is your contractual counterparty for purchase, payment, cancellation and refunds. Tasks that Italian law reserves to licensed professionals are performed by the Consultants, with whom you sign, in the reserved area, the professional engagement and the declarations required by anti-money-laundering rules (Legislative Decree 231/2007). Consultants are responsible for their professional work under the laws and codes of conduct that apply to them.

3.3 Eligibility check

Several Services begin with a check of your eligibility for a favourable tax regime (for example the regime for inbound workers, "impatriati"). The price of this check covers the analysis of your situation and the Consultant's work, whatever the outcome: if the check shows that you are not eligible, the fee remains due. If a Subscription was purchased before the check and the outcome is negative, the Service continues under the ordinary regime at the conditions shown on the Site, or you may ask to end it under Article 10.

3.4 No guarantee of outcome

The Services are intellectual work and do not guarantee an outcome: whether an application is accepted, a tax benefit granted or a visa issued depends on the competent authorities. Consultants work with the required professional diligence and on the basis of the information and documents you provide.

4. The reserved area (Illico)

4.1 Access

After purchase you receive credentials for the reserved area, where the relationship takes place: uploading documents, electronic signature of the engagement and declarations, deadlines, messages with your Consultant, booking of the Consultations included in your Service.

4.2 Personal account

Your account is personal and cannot be transferred. You are responsible for keeping your credentials safe and for every action taken with your account. If you suspect unauthorised access, change your password immediately and write to support@moving2italy.com.

4.3 Family members

You can extend some Services to your family members at the conditions shown on the Site. Each family member has their own position in the reserved area, and their documents are visible only to them and to the Consultant.

4.4 Content you upload

You undertake to upload only documents and information that are truthful, complete and that you are entitled to use, and not to upload unlawful material, material that infringes the rights of others, or malicious software. You alone are responsible for the accuracy of what you upload.

5. Purchase and conclusion of the contract

Choose the Service on the Site and, for Consultations, the day and time.
Enter the requested details and pay through Stripe, our payment provider. We do not store your card details.
The contract is concluded when you receive our order confirmation e-mail, which follows the payment confirmation.
If the payment fails, no order is concluded.

Only adults may purchase on the Site. For Business clients, the invoice is issued with the tax details provided at purchase or in the reserved area.

6. Prices and payments

6.1 Prices

Prices are in euro and are those shown on the Site at the time of purchase, with an indication of whether VAT is included. We may change prices at any time; a change does not affect orders already concluded and, for Subscriptions, applies from the first renewal after the notice described in Article 15.

6.2 Payment methods

Payment is by card through Stripe. For Subscriptions you authorise the recurring charge on the card provided at each renewal. If a charge fails, we notify you and may ask you to pay by bank transfer; until payment is received the Service may be suspended.

6.3 Instalments

When the Site offers payment in instalments, the full price remains due even if you end the Service before the last instalment, except as provided in Articles 10 and 11.

6.4 Costs not included

The price does not include fees, taxes, stamp duties and charges levied by third parties (for example the Italian Revenue Agency, the Chamber of Commerce, consulates), which we communicate before incurring them and re-invoice at cost.

7. Subscriptions

7.1 Duration and renewal

Annual Subscriptions last 12 months and renew automatically for a further 12 months. Monthly Subscriptions last one month and renew automatically every month. Renewal is at the price in force, charged automatically.

7.2 Included Consultations

Consultations included in a Subscription must be used within the relevant 12 months and cannot be carried over to following years.

7.3 Cancelling an annual Subscription

You can cancel at any time from the reserved area or by writing to support@moving2italy.com. Cancellation takes effect at the end of the period already paid: until then the Service continues, afterwards it does not renew. No refund is due for the unused part of the period, except as provided in Article 11.

7.4 Cancelling a monthly Subscription

Monthly Subscriptions cover the ongoing management of a tax position (for example a VAT number), which involves periodic filings and an orderly handover to the professional who will follow you next. For this reason cancellation requires three full months' notice: it takes effect at the end of the third calendar month after the month in which we receive it and, until then, the Service continues and the monthly fees remain due. Example: cancellation received on 10 April, last day of service 31 July.

7.5 What happens on termination

From the date the cancellation takes effect we no longer perform filings or returns, including those falling due later. If you cancel before the annual tax return, that return is not included and you will need to arrange it elsewhere. The documents you uploaded remain downloadable from the reserved area for 90 days after termination; afterwards we keep them for the periods stated in the privacy notice and send them to you on request.

7.6 Suspension or termination by us

We may suspend the Service if a payment remains unpaid more than 15 days after our notice, and terminate it, by written notice, if you fail to provide the necessary documents and information despite two reminders, if you breach these Terms, or if the relationship cannot continue because of the Consultants' professional or anti-money-laundering obligations. In these cases the amounts accrued up to termination remain due.

8. Cases

A Case has the scope and price shown on the Site and is complete when the deliverable is handed over or the application is filed. The timeframes shown on the Site are indicative and run from the moment we have received all the requested documents; they do not include the authorities' response times. If, after work has started, facts emerge that make the Case more complex than described, we inform you with a supplementary quote before continuing.

9. Consultations

9.1 Booking

Consultations are booked from the Site or the reserved area by choosing the day, time and, where available, the Consultant. They take place by video call; you receive the link by e-mail. If payment for a paid Consultation is not received, the appointment is not confirmed.

9.2 Rescheduling and cancellation

You can reschedule or cancel a Consultation up to 24 hours before the scheduled time, from the reserved area or by writing to support@moving2italy.com. After that deadline, and in the event of a no-show, the Consultation is deemed performed: the amount paid is not refundable and, if it was included in a Subscription, it counts as used. If you cannot connect because of a technical problem on our side or the Consultant's, the Consultation is rescheduled at no cost.

9.3 Delays

If you join late, the Consultation still ends at the scheduled time. If the Consultant does not join within 15 minutes, you may ask to reschedule at no cost or to be refunded.

10. Consumer's right of withdrawal

10.1 The right

If you are a Consumer, you have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason, under Articles 52 and following of the Italian Consumer Code (Legislative Decree 206/2005). To exercise it, an unequivocal statement is enough, for example an e-mail to support@moving2italy.com; you may use the form at the end of these Terms.

10.2 Immediate performance

The Services start right after purchase: access to the reserved area, the eligibility check and the booking of Consultations take place before the 14 days expire. For this reason, at purchase we ask you to expressly request that performance begin during the withdrawal period and to acknowledge that, once the Service has been fully performed, the right of withdrawal is lost (Article 59(a) of the Consumer Code).

10.3 Effects of withdrawal

If you withdraw within the 14 days after having requested immediate performance, we refund the price paid less the part of the Service already performed, calculated in proportion to the work done compared with the whole Service (Article 57(3) of the Consumer Code). A Consultation that has already taken place is a fully performed Service and is not refundable. For Subscriptions, the performed part includes the activation and eligibility work already done.

10.4 Refund

The refund is made within 14 days of receiving your withdrawal statement, by the same means of payment used for the purchase, at no cost to you.

11. Refunds outside the right of withdrawal

Outside the Consumer's right of withdrawal (Article 10), the following rules apply, both to Consumers after the 14 days and to Business clients:

Work not started: if the Consultant has not yet started working on your Case or Service, the refund is in full.
Work started: the refund equals the share of work not yet done, as shown by the status of the Case in the reserved area, and in any event does not exceed 50% of the amount paid, VAT included.
Work completed: if the planned work has been fully performed, no refund is due, even if the outcome is not the one hoped for (Article 3.4).
Subscriptions: the cancellation rules of Article 7 apply; monthly and annual fees already paid are not refunded.
Consultations: the 24-hour rule of Article 9.2 applies.

Refund requests must be sent to support@moving2italy.com, stating the Service and the reason. We reply within 10 working days and, if a refund is due, make it within 14 days by the same means of payment.

12. Client's obligations

To perform the Services we need your cooperation. You undertake to:

provide truthful, complete and up-to-date information and documents, and to inform us promptly of any relevant change (residence, employment, income, family composition);
upload the requested documents within the deadlines shown in the reserved area, which take the statutory deadlines into account;
sign the professional engagement and the anti-money-laundering declarations when they are proposed to you: without them, the Consultants cannot act;
pay the taxes, contributions and fees resulting from the returns and applications, which remain your responsibility.

We are not liable for penalties, interest, forfeitures or delays caused by incorrect, incomplete or late information or documents, nor for filings we could not perform because the Service was suspended or terminated.

13. Liability

We are liable for direct damage caused by our breach, up to the amount you paid for the Service concerned in the 12 months preceding the event, except in cases of wilful misconduct or gross negligence and without prejudice to the rights that the law grants to Consumers and that cannot be limited. We are not liable for indirect damage, loss of opportunity or the consequences of decisions taken by the authorities.

We do our best to keep the Site and the reserved area available at all times, but we do not guarantee continuity of service in the event of maintenance, failures or events beyond our control. We give you advance notice of scheduled maintenance that affects deadlines.

14. Intellectual property

The Site, the reserved area, the texts, images, the "Moving2Italy" and "Illico" trademarks, the software and the simulators belong to Moving2 or its licensors. You may use them only for the purposes of these Terms. The deliverables prepared for you (returns, files, opinions) are yours; the templates and methods used to produce them remain ours.

15. Changes to the Terms and the Services

We may change these Terms and the content of the Services. Changes apply to new purchases from their publication on the Site. For Subscriptions in progress we notify you by e-mail at least 30 days in advance: if you do not accept them, you may cancel before they take effect, with effect at the end of the period already paid and without the notice period of Article 7.4. Changes required by law apply from the date set by the law.

16. Communications

Communications between us take place by e-mail, at the address you provided at purchase, or through the reserved area. You are responsible for keeping your e-mail address up to date. Our communications are deemed received on the day they are sent.

17. Privacy

Personal data are processed in accordance with the privacy notice, which forms part of these Terms. The use of cookies is described in the cookie policy.

18. Governing law and jurisdiction

These Terms are governed by Italian law. For Consumers, the competent court is that of the Consumer's place of residence or domicile in Italy; Consumers resident in another EU Member State keep the benefit of the more favourable mandatory rules of their own State. For Business clients, the Court of Milan has exclusive jurisdiction.

If you are a Consumer, before going to court you may try to settle the dispute with us by writing to support@moving2italy.com, or refer it to an alternative dispute resolution (ADR) body listed by the Italian Ministry of Enterprises and Made in Italy.

19. Final provisions

If any clause of these Terms is invalid, the others remain effective. Failure to exercise a right does not amount to a waiver. These Terms, together with the page of the Service purchased and the privacy notice, form the entire agreement between you and Moving2 for the purchase.

Withdrawal form (optional)

Complete and send to support@moving2italy.com only if you wish to withdraw from the contract under Article 10.

To Moving2 S.r.l., Piazza Santissima Trinità 2, 20154 Milan, Italy, support@moving2italy.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following services: …

Ordered on: …

Name of consumer(s): …

Address of consumer(s): …

Date: …

(*) Delete as appropriate.