Are there any additional costs to the monthly or annual plan?
In some cases, there may be additional costs, which we will always disclose to you in advance and with full transparency.
Can I cancel my subscription at any time?
Yes. You cancel from the Illico reserved area or by writing to support@moving2italy.com, and the cancellation takes effect at the end of the period already paid: until then the service continues, afterwards it does not renew. Monthly VAT-management plans require three full months' notice, to guarantee an orderly handover of your filings.
How can I contact my accountant?
You can reach your accountant via email to schedule calls.
Absolutely! We use Stripe, a global leader in online payment systems, to process all payments on our platform.
What is Illico and how do I access my reserved area?
Illico is Moving2Italy's official platform, developed and owned by the firm: it is the reserved area where you upload documents, follow your cases and deadlines, book consultations and communicate with your consultant. After your purchase you receive an email with a link to set your password; from then on you sign in at moving2italy.illico.it with your email address. If you cannot find the email, check your spam folder or use “Forgot password?” on the login page.
I already had an account in the previous reserved area (Gelsomina): what changes?
Illico replaces the previous Gelsomina reserved area: documents, cases and communications are now handled there. Your email address is the same one you used before, but the password must be set again: you receive an invitation by email, or you can use “Forgot password?” at moving2italy.illico.it. Your history and the documents you had already uploaded have been transferred.
Are my data and documents safe in Illico?
Yes. Your data and documents are hosted in the European Union (AWS, Frankfurt) and handled in line with GDPR. All traffic between your browser and Illico is encrypted (HTTPS/TLS), and all data is also encrypted at rest on AWS-managed storage. Documents are never publicly accessible: every file is served only through authenticated requests, and each client can only ever see their own records — isolation between accounts is enforced at the core of the platform, not just at the interface. Staff access follows the same rule, limited by role and by client assignment, with two-factor authentication available and passwords stored only in hashed form. Payments are processed entirely by Stripe, so card details never touch our servers. The infrastructure is backed up with automatic daily snapshots, and the platform underwent an independent security review in September 2026, with all findings addressed.
FOR ITALIAN CITIZENS ONLY: Can I access the benefits without being registered with AIRE?
Yes, it is possible to access tax benefits without being registered with AIRE. In this case, we recommend creating a comprehensive file that thoroughly analyzes the requirements. This process enhances security by ensuring that you meet the criteria established by incoming worker legislation, thereby reducing the risk of unexpected issues or disputes with the Italian Revenue Agency.
Can the service be extended to include other family members?
No, the subscription is personal and cannot be shared with other family members. Each user must subscribe to their own plan to access the tax consultation and assistance services provided.
